Fast & Reliable Internet Solutions

For home internet services, standard installation typically takes 24-48 hours after confirmation of your order. Our technical team will contact you to schedule a convenient time for installation.

In case of service interruption, our 24/7 technical support team is available to assist you. You can contact us via phone, email, or WhatsApp. Most issues are resolved remotely, but if necessary, our technicians will visit your location to fix the problem.

We offer multiple payment options including M-Pesa, bank transfer, and credit/debit cards. You can make payments through our customer portal, mobile app, or by visiting our offices. We also offer auto-renewal options for uninterrupted service.

Yes, you can upgrade your package at any time. Simply contact our customer service team or log in to your customer portal to request an upgrade. The new package will be activated within 24 hours, and the price difference will be prorated for the remainder of your billing cycle.

To access our hotspot services, connect to the "Brancom-Hotspot" network on your device. You'll be redirected to a login page where you can purchase a package or enter your existing credentials. Once authenticated, you'll have immediate access to the internet for the duration of your package.